We understand that you want to keep your private life, well, private, and that a discreet shopping experience is therefore extremely important for you. That’s why ordering from Peppy is 100% discreet and confidential. Neither the delivery person nor your noisy neighbors will know which kind of goodies you shop for online!
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Your order will be shipped in a discreet, unbranded box
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The name of the product will not be mentioned. Instead, it will say something discreet like 'Personal Care Item' or 'Gifting Item'.
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The returns address will not mention Peppy.
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The item inside the parcel/envelope will be wrapped additionally in paper to provide an extra layer of privacy
Shipping and Returns
SHIPPING POLICY
At Peppy, standard shipping on all orders above 799/- is on us! If you would like extra discreet or expedited delivery, please reach out to us and we’ll do our best to accomodate your request. Once your order has been picked up by our 3rd party delivery partners, you will receive a text/email. You can always track your order using your order number, or reach out to hello@peppyforall.com for more help.
SHIPPING TIMELINES
We try to send shipments out as soon as possible. In most cases it takes:
1-2 days for order preparation
5-7 days for order delivery
This may be differ based on your pincode, and can be impacted by external delays. We work with well-reputed delivery partners, so delivery often happens earlier than the 5-7 day period, depending on your location. Metro cities usually take less time, while remote locations may take longer. We do our best to ensure timely delivery of all orders.
RETURN POLICY
We are fully dedicated to your health, pleasure, and satisfaction. Our products are rigorously tested for quality, and all shipments are carefully inspected prior to shipping. In the unlikely event that you have an issue with your product and perhaps need a replacement or a refund, we’ll do our best to make this happen.
Unfortunately, given the personal nature of our products, we cannot accept the return of items that have been opened, part-consumed, or used. We are able to accept returns or offer refunds in the following circumstances: All accessories are there ( Including box )
Please submit a return request within 48 hours of receipt of the package, and be sure to include your Order ID. To verify the condition of the product, we may need you to share images or video. If approved, we will reach out to you to initiate the refund/exchange process. While we are happy to arrange a return/refund, we will ask you to cover all shipping costs (Rs.200 for return shipment and processing).
EXCHANGE POLICY
If you wish to exchange an unopened and unused product, please contact us within 48 hours of receipt and we’ll be happy to help you.
If you do not contact us within 48 hours of receipt, your item may not be eligible for return/refund. The return will be denied or rejected if the product is found used or opened, or the seal has been tampered with.
HOW LONG DOES IT TAKES TO GET A REFUND
Once your returned item has been received at our Peppy fulfillment center, it will be checked by our quality team. If the return is approved, we will let you know (via email). Please allow up to 15 days from the day we approve a returned item for the refund to be received into your account. The length of time for the refund is also dependent on bank processing times.
CANCELLATION POLICY
Cancellations are only possible within 24 hours of order placement, provided your order hasn't shipped. If your order ships before it can be canceled, you're welcome to initiate a return as long as the original packaging has not been opened.
